Privacy Policy

Effective Date: September 2026

At Rosemary, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website, create an account, place an order, contact us, or use certain website features, we may collect information such as:

Personal Information

Full name;
Mobile/telephone number;
Email address;
Delivery address;
Billing information;
Account information.

Order Information

We may collect information relating to your purchases, including:

Products ordered;
Order number;
Order amount;
Delivery information;
Order status;
Refund or cancellation information.

Technical Information

When you use our website, certain technical information may be automatically collected, such as:

IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Website interaction information;
Approximate usage information.

2. How We Use Your Information

We may use your information to:

Process and deliver orders;
Confirm orders;
Contact you regarding your purchases;
Provide customer support;
Process payments through authorized payment providers;
Handle returns, refunds, and cancellations;
Manage your customer account;
Improve our website and services;
Prevent fraud and unauthorized activity;
Communicate important service-related information;
Send promotional communications where permitted and where you have provided appropriate consent.

3. Payment Information

Payments may be processed through third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Rosemary does not need to store complete payment card information to process an order when payment is handled by an external payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

Remember shopping cart information;
Maintain login sessions;
Understand website usage;
Improve website performance;
Support relevant website functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing Information

We may share necessary information with trusted service providers when required to provide our services, including:

Delivery and courier providers;
Payment service providers;
Website and hosting providers;
Technical service providers;
Customer support services.

We do not intend to sell your personal information to third parties.

We may also disclose information where required by applicable law, regulation, legal process, or to protect our rights and customers.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide our services;
Maintain transaction and accounting records;
Resolve disputes;
Comply with legal obligations;
Prevent fraud;
Enforce our agreements.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

8. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you information about products, offers, promotions, and other updates.

You may request to stop receiving promotional communications at any time.

Service-related communications, such as order confirmations and delivery updates, may still be sent when necessary.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us.

10. Third-Party Websites

Our website may contain links or integrations to third-party services.

Rosemary is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of those services before providing personal information.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

13. Contact Us

For privacy-related questions or requests:

Phone: +880 1612-010302
Email: rosemary@gmail.com