Terms & Conditions

Effective Date: September 2026

Welcome to Rosemary. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to comply with these Terms & Conditions.

1. About Our Store

Rosemary is an online shopping platform offering products including baking ingredients, food ingredients, baking tools and equipment, cake decoration items, packaging materials, home decoration products, gifts, and related products.

Our contact information currently displayed on the website includes:

Phone: +880 1612-010302
Email: rosemary@gmail.com
Location: London, UK

2. Use of Our Website

By using our website, you agree that:

• You will provide accurate and complete information when placing an order or creating an account.

• You will not use the website for unlawful or fraudulent purposes.

• You will not attempt to interfere with the operation or security of the website.

• You are responsible for maintaining the confidentiality of your account information.

• You will not misuse, copy, reproduce, or distribute website content without permission.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, and other information displayed on the website are accurate.

However:

• Product colors may vary slightly depending on your device or screen.

• Packaging may occasionally differ from the product image.

• Product specifications, availability, and prices may change without prior notice.

• Some products may be sold in different sizes, weights, flavors, colors, or variants.

4. Prices

All product prices displayed on the website are subject to change.

Promotional prices, discounts, offers, and special prices may have specific terms and validity periods.

The final amount payable will be shown during the checkout process.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order is considered accepted when Rosemary confirms the order.

We reserve the right to cancel or decline an order in circumstances including:

• Product unavailability.

• Incorrect or incomplete customer information.

• Pricing or product information errors.

• Suspected fraudulent activity.

• Delivery limitations.

• Other circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

6. Product Availability

Some products may become unavailable after an order has been placed.

If a purchased product becomes unavailable, we may contact you regarding:

• A suitable replacement;

• Removal of the unavailable item; or

• Cancellation and refund of the affected item.

7. Payment

Customers must complete payment using the payment methods available during checkout.

Customers are responsible for providing accurate payment and billing information.

Rosemary does not knowingly store sensitive payment information such as complete card numbers or security codes unless specifically required by an authorized payment provider.

8. Delivery

Orders will be delivered according to our Shipping Policy.

Delivery time may vary depending on:

• Delivery location;

• Product availability;

• Order processing time;

• Courier availability;

• Weather or other unforeseen circumstances.

Delivery estimates are not guaranteed unless specifically stated otherwise.

9. Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is accepted after payment, the applicable refund will be processed according to our Return & Refund Policy.

10. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should inspect products upon delivery and contact us as soon as possible if an item is damaged, incorrect, defective, or otherwise eligible for return.

11. Perishable and Food Products

Because Rosemary offers food and baking-related products, certain products may be subject to special return restrictions.

For health, hygiene, safety, and product-quality reasons, opened, used, consumed, or improperly stored food products may not be eligible for return.

Customers should check product instructions, expiry dates, storage requirements, and other relevant information where applicable.

12. Customer Accounts

If you create an account, you are responsible for keeping your login information secure.

You should immediately notify Rosemary if you believe that your account has been accessed without authorization.

13. Intellectual Property

All website content, including but not limited to:

• Logos;

• Product images;

• Text;

• Graphics;

• Website design;

• Icons;

• Product descriptions;

may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, or commercially use such content without prior permission.

14. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics services, communication platforms, and other service providers.

The use of such services may also be subject to their respective terms and policies.

15. Limitation of Liability

To the extent permitted by applicable law, Rosemary will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, natural disasters, technical failures, interruptions to third-party services, or other unforeseen events.

16. Changes to These Terms

Rosemary may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective date.

17. Contact Us

For questions regarding these Terms & Conditions, please contact:

Phone: +880 1612-010302
Email: rosemary@gmail.com

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.