Shipping Policy

Effective Date: September 2026

At Rosemary, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

After an order is successfully placed, our team will process the order and prepare the products for dispatch.

Processing time may vary depending on:

Product availability;
Order quantity;
Product type;
Verification requirements;
Delivery location.

Orders containing multiple products may be processed together or separately depending on product availability.

2. Delivery Areas

Rosemary delivers orders to locations supported by our available delivery and courier services.

Delivery availability may vary depending on the customer's location.

If delivery to a particular location is unavailable, our customer service team may contact the customer to discuss available options.

3. Delivery Time

Estimated delivery time depends on the delivery location, product availability, courier service, and other circumstances.

Delivery may take longer during:

Public holidays;
Promotional campaigns;
Peak shopping periods;
Severe weather;
Transportation disruptions;
Unforeseen operational circumstances.

Any delivery timeframe displayed during checkout should be treated as an estimate unless expressly stated otherwise.

4. Shipping Charges

Applicable delivery charges will be communicated or displayed during the ordering or checkout process.

Shipping charges may vary depending on:

Delivery location;
Order size or weight;
Delivery method;
Promotional offers.

If a special shipping promotion is available, its individual terms will apply.

5. Order Tracking

Where tracking is available, customers may use the order-tracking facility provided by Rosemary or the relevant courier service.

Customers should keep their order information available when contacting customer support regarding delivery.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check:

Recipient name;
Mobile number;
House/building number;
Road/area;
District;
Other relevant delivery instructions.

Rosemary may not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

7. Receiving Your Order

Customers should inspect the package at the time of delivery where reasonably possible.

If the package appears seriously damaged, customers should immediately contact Rosemary and, where possible, document the condition of the package before opening it.

8. Damaged or Incorrect Products

If you receive:

A damaged product;
An incorrect product;
A missing product; or
A product that is materially different from what was ordered,

please contact us as soon as possible with your order information and supporting photographs or videos.

The issue will be reviewed according to our Return & Refund Policy.

9. Failed Delivery

A delivery may fail because of:

Incorrect address;
Incorrect phone number;
Customer unavailable;
Customer refusing delivery;
Courier access limitations;
Other circumstances beyond Rosemary's reasonable control.

Additional delivery attempts or charges may apply depending on the circumstances.

10. Perishable Products

Some food and baking products may have specific storage requirements.

Customers should follow the storage instructions provided with the product.

Once an order has been successfully delivered and accepted, Rosemary cannot be responsible for product deterioration caused by improper storage or handling by the customer.

11. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are not guaranteed unless specifically stated.

Courier delays, weather, transportation problems, public holidays, or other circumstances may affect delivery.

12. Contact Us

For shipping and delivery questions:

Phone: +880 1612-010302
Email: rosemary@gmail.com

Please keep your order number available when contacting customer support.